Pizza Base Orders
Shipping Areas
We currently ship our pizza bases Australia-wide. Delivery times may vary depending on your location.
Processing & Dispatch
We process orders within 2 business days, and you'll receive a tracking number via email as soon as your order ships.
Estimated Delivery Times
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Delivered Every Thursday
These times are estimates and may be affected by factors beyond our control, such as courier delays or peak periods.
Shipping Fees
Shipping rates are calculated at checkout based on your location and order size.
Cold Chain Packaging
To maintain quality and freshness, all pizza bases are shipped using temperature-controlled packaging. Please ensure someone is available to receive the delivery promptly to avoid thawing.
Delivery Issues & Missing Orders
If your order hasn’t arrived within the expected timeframe, please check your tracking link or contact us at info@pizzarocco.com for assistance.
Catering Services
Service Areas
We provide catering services across various areas. If your event is outside this area, contact us to discuss availability.
Booking & Scheduling
Catering bookings should be made at least 30 days in advance to ensure availability, and you'll receive a confirmation email with all event details after booking.
Catering Delivery & Setup
- Our team arrives 20-30 minutes/hours before your event for setup.
- We provide everything needed, including ovens, ingredients, and serving equipment.
Cancellations & Rescheduling
Cancellations made before 14 days of the event are eligible for a refund (minus deposit if applicable).
Cancellations within 14 days are non-refundable, but we’ll do our best to reschedule based on availability.